Dear CheeMeng_PuahJamie,Thank you for taking the time to share your feedback.We appreciate your comment regarding the affordability of the hotel and understand your perspective that it may be more suitable for a short stay. We’re sorry to hear that the room did not fully meet your expectations for a longer visit. Your feedback is valuable to us and has been noted as we continue working on improving our facilities and clearly communicating room features.Thank you again for your honest review.Sincerely,Panisa Promthep |Assistant Operations ManagerGalleria 12 Hotel Bangkok by Compass Hospitality
Dear Wan Timothy,Thank you very much for sharing your feedback with us.We’re glad to hear that you appreciated our convenient location. We sincerely apologize for the inconvenience you experienced regarding room facilities and housekeeping. Please be assured that your comments about the bedside sockets and room amenities have been shared with our maintenance and housekeeping teams for improvement.Regarding bottled water, we provide two complimentary bottles per room per day, and any additional bottles are available at 20 THB per bottle. We hope this clarifies our policy.We truly appreciate your feedback, as it helps us improve our services, and we hope to have the opportunity to welcome you again with a more comfortable experience.Sincerely,Panisa Promthep |Assistant Operations ManagerGalleria 12 Hotel Bangkok by Compass Hospitality
Dear Cfunglam,感谢您与我们分享宝贵的入住体验 ??很抱歉您在入住第一天未能完全满意，也非常感谢您在与酒店沟通后给予我们改进的机会，我们很高兴得知情况已有所改善 ??关于您提到的游泳池开放时间建议，我们已记录您的意见。目前泳池于晚上8点关闭，确实可能对晚餐后想游泳的客人造成不便，我们会将此建议反馈给管理层认真评估 ???♂??此外，关于前往 BTS 站的嘟嘟车接驳服务，我们感谢您的提醒。目前酒店并未提供该服务，我们会检视相关资讯，确保对外讯息准确无误，以避免对客人造成困扰 ????再次感谢您的宝贵意见，期待未来有机会再次为您服务 ??Sincerely,Panisa Promthep |Assistant Operations ManagerGalleria 12 Hotel Bangkok by Compass Hospitality
Dear Valued Guest,非常感谢您的好评与支持????！我们很高兴您在这里度过了美好的时光，也喜欢我们便利又安静的地理位置～靠近韩国城、Nana 和 Asok，确实出行非常方便。期待您的再次光临，我们会继续努力，让每一次入住都物超所值！?????Sincerely,Panisa Promthep |Assistant Operations ManagerGalleria 12 Hotel Bangkok by Compass Hospitality
Dear Wesley ,Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointment regarding the room cleanliness, the check-in experience, and the level of friendliness from our staff. This is certainly not the standard we aim to provide, and your comments have been shared with our housekeeping and front office teams for immediate improvement.We sincerely appreciate your input, as it helps us to enhance our service. We hope to have the chance to welcome you back and provide you with a much better experience in the future.Sincerely,Panisa Promthep |Assistant Operations ManagerGalleria 12 Hotel Bangkok by Compass Hospitality
Dear Valued Guest,Thank you for your kind words and for expressing your intention to stay with us again. We are delighted to know that you enjoyed your experience and look forward to welcoming you back on your next visit. Hopefully, by that time, the nearby construction will be completed, allowing you to enjoy an even more comfortable stay.We also appreciate your interest in experiencing our sister property, Galleria 10, and would be happy to assist you with any arrangements.We look forward to hosting you again soon.Sincerely,Panisa Promthep |Assistant Operations ManagerGalleria 12 Hotel Bangkok by Compass Hospitality
Dear Ya Wen,Thank you very much for sharing your detailed feedback ??We’re glad to hear that you enjoyed the convenient location — with Terminal 21 in sight, nearby bus stop, SW1 Night Market, and easy access to MRT and BTS. It’s also great to know the different 7-Eleven options were helpful during your stay.We truly appreciate your kind comments and look forward to welcoming you back again soon! ???Sincerely,Panisa Promthep |Assistant Operations ManagerGalleria 12 Hotel Bangkok by Compass Hospitality
